Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"d4ce9556796a58db0fa263acbb256cfd0ea659d1_lout","branding":{"id":"1","key":"hhh","name":"Sisulink Managed Services","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#256d99","headerLinkHoverBGColor":"#256d99","headerBadgeColor":"#256d99"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/63fb9c6a-19b1-4ea8-8d5a-c1e13d865983/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjA4YzA2YS0zYjdhLTQ3ZTYtYjFmZi1jMzNhMDQzZDYwYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzZmI5YzZhLTE5YjEtNGVhOC04ZDVhLWMxZTEzZDg2NTk4MyI6WyJyZWFkIl19LCJleHAiOjE3NjU5NzY3OTgsIm5iZiI6MTc2NTk3NjE5OH0.dWek8BpihnozslYKybRz5e1u0HRpqWr5RkC20QJ-mwE&client=2608c06a-3b7a-47e6-b1ff-c33a043d60b6&mode=fit","logoId":"63fb9c6a-19b1-4ea8-8d5a-c1e13d865983","isLogoAvailable":true,"helpCenterTitle":"Welcome to the sisulink helpdesk","sharedPortalName":"sisulink Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the sisulink helpdesk","sharedPortalName":"sisulink Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hhh","projectId":10000,"serviceDeskId":1,"name":"Sisulink Managed Services","description":"<p>Welcome! This option is for consulting or managed services clients.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"21","name":"Modify an Existing Office 365 Group/Team (Add or Remove People)","descriptionHtml":"<p>List email addresses of users you would like added or removed from a Office 365 group</p>","callToAction":"Modify an Existing Office 365 Group/Team (Add or Remove People)","introHtml":"<p>Add or remove users from group</p>","icon":10514,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[3,1],"key":""},{"id":"12","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[5,1],"key":""},{"id":"13","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[5,1],"key":""},{"id":"33","name":"Request a New Bitwarden Collection","descriptionHtml":"","callToAction":"Request a New Bitwarden Collection","introHtml":"<p>Request new collection for sharing passwords with multiple people.</p>","icon":10506,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[3,1],"key":""},{"id":"31","name":"Request a New Sharepoint Site","descriptionHtml":"","callToAction":"Request a New Sharepoint Site","introHtml":"<p>Request creation of new sharepoint site</p>","icon":10550,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3,1],"key":""},{"id":"32","name":"Request New Email Distribution List","descriptionHtml":"","callToAction":"Request New Email Distribution List","introHtml":"","icon":10492,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[3,1],"key":""},{"id":"18","name":"Request New Office 365 Group (Team)","descriptionHtml":"<p>List the email addresses of the users you would like added to the group.</p>","callToAction":"Request New Office 365 Group (Team)","introHtml":"","icon":10499,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3,1],"key":""},{"id":"17","name":"Request New User Account (New User Onboarding)","descriptionHtml":"<p>In the \"Email confirmation to\" section. Put your (who is submitting this request) email to receive updates on the request. If you are logged in this will be the \"open request on behalf of\" field and should already be filled in automatically. All fields except the \"Email confirmation to\" field will be information for the new user.</p>","callToAction":"Request New User Account (New User Onboarding)","introHtml":"<p>Request creation of new office 365 user account</p>","icon":10493,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[3,1],"key":""},{"id":"20","name":"Request Unblock Website Cloudflare ZeroTrust","descriptionHtml":"<p>Please enter the website URL and justification for unblocking the site.</p>","callToAction":"Request Unblock Website Cloudflare ZeroTrust","introHtml":"","icon":10489,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[1],"key":""},{"id":"19","name":"Add or Remove People from Office 365 Group/Team","descriptionHtml":"","callToAction":"Add or Remove People from Office 365 Group/Team","introHtml":"","icon":10514,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"16","name":"Get help setting up new customer","descriptionHtml":"","callToAction":"Get help setting up new customer","introHtml":"","icon":10493,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"14","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":3,"name":"Logins and Accounts"},{"id":5,"name":"Report Issues"}],"orderMapping":{"1":[33,32,31,21,20,18,17,13,12],"3":[33,32,31,21,18,17],"5":[12,13],"4":[12,14],"2":[13]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"adb63fa4-b534-3252-a863-bf23144ea567","appLinkName":"System Confluence","appLinkUrl":"https://sisulink.atlassian.net/wiki","spaceKey":"HK","spaceName":"Helpdesk Knowledgebase","spaceUrl":"https://sisulink.atlassian.net/wiki/spaces/HK","isServer":false},"labels":[],"projectKey":"SLH","serviceDeskId":1,"kbLinkDomainURLs":["https://sisulink.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SLH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjA4YzA2YS0zYjdhLTQ3ZTYtYjFmZi1jMzNhMDQzZDYwYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NzczOTgsIm5iZiI6MTc2NTk3NjE5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.yZ_IWJNS0L9cw_bnjj9tiIvHNHJERhqBywm1QOp3MMo","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2608c06a-3b7a-47e6-b1ff-c33a043d60b6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"3328aa08-ae0e-41e0-b6ee-0b26c12522e0","name":"Remote Support","categoryUrl":"https://sisulink.atlassian.net/servicedesk/customer/portal/1/topic/3328aa08-ae0e-41e0-b6ee-0b26c12522e0","createdAt":"1676069977030"},{"id":"13201490-9205-417c-bf74-a99c1d6d4255","name":"VPN","categoryUrl":"https://sisulink.atlassian.net/servicedesk/customer/portal/1/topic/13201490-9205-417c-bf74-a99c1d6d4255","createdAt":"1677300385067"},{"id":"60d7ca0b-fe5d-478d-a57a-8b7d444ab29b","name":"Internet Service","categoryUrl":"https://sisulink.atlassian.net/servicedesk/customer/portal/1/topic/60d7ca0b-fe5d-478d-a57a-8b7d444ab29b","createdAt":"1684559324789"}]}},"reqCreate":{"id":12,"projectId":10000,"issueType":{"id":"10001","name":"[System] Incident"},"form":{"name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","intro":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","instructions":"","icon":10521,"iconUrl":"https://sisulink.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarize the problem","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe what happened and how it occurred","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10031","fieldConfigId":"10132","label":"How urgently does this need to be fixed?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"What is the impact to your business operations currently?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-12-17T06:56:38-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"adb63fa4-b534-3252-a863-bf23144ea567","appLinkName":"System Confluence","appLinkUrl":"https://sisulink.atlassian.net/wiki","spaceKey":"HK","spaceName":"Helpdesk Knowledgebase","spaceUrl":"https://sisulink.atlassian.net/wiki/spaces/HK","isServer":false},"labels":[],"projectKey":"SLH","serviceDeskId":1,"kbLinkDomainURLs":["https://sisulink.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNjA4YzA2YS0zYjdhLTQ3ZTYtYjFmZi1jMzNhMDQzZDYwYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU5NzczOTgsIm5iZiI6MTc2NTk3NjE5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.yZ_IWJNS0L9cw_bnjj9tiIvHNHJERhqBywm1QOp3MMo","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"2608c06a-3b7a-47e6-b1ff-c33a043d60b6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fsisulink.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiNTgyZmJlMDJkZWEzOWJkZWYyYzM0OGE0OTk2ZGQzZGRmYWRhNDVhNTk3MTEyZDVkYzQ1OWJkMGFhNmZkZjE0IiwiaXNzIjoiY2EyYTU3YWUtYTEyMC0zMWRmLWE3MTctZjYzZmVlOTJkYWZkIiwiY29udGV4dCI6e30sImV4cCI6MTc2NTk3NzA5OCwiaWF0IjoxNzY1OTc2MTk4fQ.y2H7hN-BsX3sH_94l94AEFt6Ew4_Mn0Qt96ZjmwrpC0\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImNhMmE1N2FlLWExMjAtMzFkZi1hNzE3LWY2M2ZlZTkyZGFmZCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Npc3VsaW5rLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3Npc3VsaW5rLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNMSCIsImlkIjoiMTAwMDAifX19LCJleHAiOjE3NjU5NzcwOTgsImlhdCI6MTc2NTk3NjE5OH0.ihcrQs2ep84SpY3D7cTv0p_T2zr5EEY8_35o8WsTvx8\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://sisulink.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://sisulink.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SLH\\\",\\\"id\\\":\\\"10000\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SLH\\\",\\\"project.id\\\":\\\"10000\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"12\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://sisulink.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}